Guest Experience Ambassador

Position Summary

As a Guest Experience Ambassador, you will be one of the first people visitors meet at the Flagler Museum. You will welcome guests to Whitehall and bring its history, architecture, and cultural significance to life, helping visitors explore the world of Henry Flagler and Florida’s development during a transformative period in American history.
If you enjoy connecting with people, sharing compelling stories, and working in a remarkable historic setting, this role offers the opportunity to make every visit welcoming, informative, and memorable. You will combine guest engagement, historical interpretation, educational outreach, and museum operations while helping security staff protect and preserve Whitehall, its collections, and its unique environment.
You may be a strong fit if you are an engaging communicator, an attentive host, and a thoughtful steward of the Museum’s history and cultural resources.

What You’ll Do

1. Visitor Engagement and Guest Services

• Welcome visitors and provide a warm, professional, and hospitable introduction to the Flagler Museum.
• Serve as a knowledgeable resource for visitors, answering questions about the Museum, its history, exhibitions, programs, and visitor amenities.
• Provide clear directions, information, and assistance throughout the visitor experience.
• Anticipate visitors’ needs and respond to questions, concerns, and special requests with courtesy and professionalism.
• Help ensure that all visitors, regardless of age, background, or familiarity with museums, feel welcomed and engaged.

2. Historical Interpretation and Education

• Communicate the historical, architectural, and cultural significance of Whitehall, Henry Flagler, and the Gilded Age in an engaging and accessible manner.
• Support the Museum’s educational mission by sharing accurate historical information and encouraging curiosity, discovery, and learning.
• Assist visitors in understanding the mansion’s architecture, interiors, furnishings, decorative arts, and relationship to Florida’s history.
• Respond to visitor questions using established interpretive materials and Museum-approved historical information.
• Support educational programs, guided experiences, special exhibitions, and other public programming as assigned.
• Adapt communication styles to meet the needs of diverse audiences, including families, school groups, older adults, and international visitors.

3. Museum Operations and Historic House Stewardship

• Monitor assigned historic rooms, and public spaces to help ensure visitor safety, appropriate conduct, and the protection of the historic interiors and collections.
• Uphold Museum policies regarding photography, food and beverages, accessibility, visitor movement, and the handling of historic objects.
• Maintain awareness of guest activity and environmental conditions within assigned areas, promptly reporting concerns to the security staff.
• Assist with opening and closing procedures, daily readiness of visitor areas, and the preparation of spaces for public access.
• Identify and report maintenance needs, safety hazards, operational issues, or potential risks to the building and collections.
• Support the preservation of the historic house by modeling and communicating appropriate visitor behavior.
• Follow established emergency, security, and incident-reporting procedures.

4. Programs, Events, and Special Activities

• Assist with the delivery of public programs, educational activities, special events, and other Museum initiatives.
• Help prepare public spaces and support logistical arrangements for lectures, tours, school visits, and special functions.
• Provide guest assistance during events, including wayfinding, audience support, and general event operations.
• Work collaboratively with colleagues across departments to ensure consistent service and to provide a seamless guest experience.

5. Teamwork and Professional Standards

• Collaborate with colleagues to maintain a consistent, high-quality standard of visitor service and historical interpretation.
• Participate in training sessions, staff briefings, and professional development activities.
• Maintain a professional appearance and demeanor consistent with the Museum’s standards and public role.
• Communicate visitor feedback, frequently asked questions, and opportunities for improvement to supervisors.
• Perform other duties as assigned in support of the Museum’s mission and daily operations.

What You’ll Bring

• Excellent interpersonal, verbal communication, and customer service skills.
• A genuine interest in history, architecture, museums, historic preservation, or cultural heritage.
• Ability to communicate historical information clearly, accurately, and engagingly to a broad audience.
• Strong observational skills and the ability to remain attentive to visitors, collections, and operational needs.
• Professional judgment, reliability, initiative, and attention to detail.
• Ability to work effectively both independently and as part of a collaborative team.
• Ability to remain composed, courteous, and solution-oriented in a busy public-facing environment.
• Willingness to learn the history of Henry Flagler, Whitehall, the Gilded Age, and the Museum’s collections and interpretive priorities.
• Availability to work various schedules that may include weekends, holidays, and special events, as required.
• Ability to perform the essential physical functions of the position, with reasonable accommodation where applicable.

Even Better If You Have

• Previous experience in a museum, historic house, cultural institution, hospitality environment, visitor attraction, or educational setting.
• Experience in public speaking, guided tours, historical interpretation, or informal education.
• Familiarity with the history of Florida, the Gilded Age, architecture, or decorative arts.
• Experience working with diverse audiences and providing inclusive visitor services.
• Additional language skills, particularly Spanish or other languages useful to the Museum’s visitors.

Core Competencies

The successful Guest Experience Ambassador will demonstrate:

• Hospitality: A welcoming, attentive, and service-oriented approach to every visitor interaction.
• Communication: The ability to convey information clearly, confidently, and appropriately for different audiences.
• Historical Curiosity: An enthusiasm for learning and sharing the stories that make Whitehall significant.
• Stewardship: A strong sense of responsibility for the protection of the historic house and its collections.
• Situational Awareness: The ability to observe visitor activity, recognize potential concerns, and respond appropriately.
• Adaptability: The flexibility to balance educational engagement with operational responsibilities as visitor needs change.
• Professionalism: Sound judgment, discretion, reliability, and respect for Museum policies and colleagues.

What to Expect

You will work primarily in and around Whitehall, the historic Gilded Age mansion that houses the Flagler Museum. The role includes regular interaction with the public in historic interiors and other visitor areas, with a combination of standing, walking, speaking with guests, monitoring assigned spaces, and assisting with daily Museum activities.
Position Impact

The Guest Experience Ambassador plays an essential role in shaping how visitors experience the Flagler Museum. Through thoughtful hospitality, engaging historical interpretation, and attentive operational support, this position helps transform a visit to Whitehall into a meaningful encounter with the history, architecture, and legacy of the Gilded Age. The Ambassador serves not only as a representative of the Museum, but also as a steward of its historic environment and an important contributor to its educational mission.