Guest Services Attendant

Position Summary

The Guest Services Attendant serves as a welcoming first point of contact for visitors to the Flagler Museum, providing courteous, professional, and engaging service. This position is responsible for greeting guests, processing admission payments, answering general questions about museum admission and visitor services, and ensuring the accurate handling and accounting of daily revenue. The Guest Services Attendant operates the automated point-of-sale (POS) system, maintains accurate transaction records, and helps create a positive and memorable experience for every visitor.

Essential Duties and Responsibilities

• Guest Welcome and Service: Greet visitors warmly and professionally, establish a welcoming atmosphere, and provide attentive, courteous service throughout the admission process.
• Admission and Visitor Information: Process guest admissions and respond to general questions regarding admission fees, ticketing procedures, museum access, and visitor services. Provide clear, accurate information and direct guests to the appropriate staff member when additional assistance is needed.
• Payment Processing: Operate the automated point-of-sale (POS) system to process admission transactions accurately and efficiently, including cash, credit cards, and other approved forms of payment.
• Cash Handling: Accept, count, and manage cash payments responsibly; provide accurate change; and follow established cash-handling procedures and internal controls.
• Daily Revenue Reconciliation: Accurately balance the cash drawer, reconcile POS transactions, and account for daily admission proceeds. Identify and promptly report discrepancies in accordance with museum procedures.
• Transaction Documentation: Maintain accurate records of admission sales, payment transactions, refunds, and other authorized adjustments, ensuring that all financial activity is properly documented.
• Opening and Closing Procedures: Complete assigned procedures for preparing the admissions area for daily operations, securing funds, reconciling transactions, and closing out the POS system.
• Professional Representation: Represent the Flagler Museum with professionalism, courtesy, and discretion while maintaining a neat and organized admissions area.
• Teamwork and Communication: Work collaboratively with museum colleagues to support efficient visitor operations, communicate relevant guest-service or transaction issues, and contribute to the overall success of the museum's visitor experience.
• Other Duties: Perform additional duties as assigned in support of the Museum's guest services and daily operations.

Qualifications and Skills

• Excellent interpersonal and customer service skills, with a friendly, professional, and welcoming demeanor.
• Strong numerical skills and demonstrated attention to detail in handling cash and reconciling financial transactions.
• Ability to learn and operate computerized POS systems and follow established payment processing procedures.
• Dependability, honesty, discretion, and a strong sense of accountability when handling cash and financial records.
• Effective verbal communication skills and the ability to answer routine visitor questions clearly and courteously.
• Ability to remain organized, accurate, and composed in a busy guest-facing environment.
• Ability to work independently while collaborating effectively with other museum staff.
• Previous experience in guest services, admissions, retail, hospitality, or cash handling is preferred.

Working Environment

The Guest Services Attendant works in a public-facing admissions environment at the Flagler Museum and interacts regularly with visitors, museum staff, and other members of the public. The position requires extended periods of standing and the ability to perform routine computer, cash-handling, and customer service duties.

Performance Expectations

Successful performance in this position is demonstrated through:

• Consistently courteous, welcoming, and professional guest interactions.
• Accurate and efficient admission and payment processing.
• Proper handling, security, and reconciliation of cash and other payments.
• Complete and accurate accounting of daily admission proceeds.
• Compliance with museum policies, financial procedures, and established internal controls.